Accor Hotels
Hotel Manager
Company
Role
Hotel Manager
Location
Job type
Full-time
Found on Mokaru
6 days ago
Salary
Job description
- Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)
- Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
- Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5 Year Strategic Plan
- Provide coaching; leadership development; and goal setting with hotel department heads
- Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
- Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved
- Play a lead role in yield management for Rooms, Food & Beverage and Spa
- Be a key player in redevelopment and capital projects from an operations viewpoint
- Ensure the implementation and delivery of all Raffles Standards
- Handle all guest concerns and ensure effective follow up thereof
- Assist in Labor Management and the maintenance of productivity levels
- Follow up on all guest comments, responding to any guest complaints or requests
- Provide active leadership role in the culture of Health and Safety and accident prevention
- Act as hotel champion and culture leader in hotel committees
- Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
- Play a key role and lead change management for Rooms and Food & Beverage initiatives
- Assume the responsibilities of the General Manager in his/her absence
- Operations management with extensive experience in Rooms, Food & Beverage management and Spa operations experience
- Clear knowledge of budget planning & execution
- Post secondary diploma/degree in hospitality an asset
- Proven record to coordinate multiple departments to make gains towards targeted GOP, EES and Health & Safety results
- Exceptional interpersonal and guest relations skills
- Proven team-leader with outstanding motivational skills and coaching ability
- Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
- Comfortable working evenings, weekends, holidays and various schedules
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
