Fraud Investigator

We do the right things, right now.  We do them in a way that is relevant to our clients.  Become a part of our history as it continues to be written! 

If you are interested and qualified for this role, we invite you to apply.

The Fraud Investigator position is responsible for the detection, prevention and investigation of potential fraud situations. Specific procedural reviews and approved countermeasures are utilized in the daily job performance. This role requires the ability to conduct research; execute various tasks to protect the client and bank; and provide clear documentation of investigations. This position also requires the ability to work in a fast paced environment while effectively multi-tasking. This role must also maintain a balanced perspective to ensure a positive customer experience for both our internal and external customers.

Essential Functions/Responsibilities

• Review fraud alerts, queues, and reports to detect & prevent fraud, or refer for further investigation
• Review fraud referrals from internal partners to determine appropriate course of action
• Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers
• Collect evidence pertaining to law enforcement requests
• Provide branch support for handling of fraud situations for customer incidents
• Set up, document, and investigate basic fraud cases
• Interact with internal and external partners such as operations groups, banking centers, and law enforcement, to resolve and investigate fraud incidents
• Ability to complete or direct financial transactions such as right-of-offset, closing balance issue, or charge off requests
• Prepare and submit Suspicious Activity Reports (SARs) as required
• Stays abreast of industry trends and changes in law or regulation
• Maintain confidentiality surrounding fraud methods and investigations

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• 1 year prior fraud or loss prevention experience, or other applicable professional experience
• Detail oriented with strong research and problem solving skills
• Ability to review & interpret data related to digital activity to determine appropriate actions to be taken to ensure account and bank activity
• Ability to manage multiple tasks simultaneously
• Excellent organizational & communication skills
• Ability to work independently and apply sound judgement
• High school diploma or equivalent
• Willing to work a flexible schedule

Preferred Knowledge and Skills

• Fraud, compliance, or banking experience preferred

Level of Complexity and Scope

• Works on problems of limited scope while following standard practices and procedures in analyzing situations or data
• Receives general instruction on work and new assignments
• Work is periodically reviewed based on a set of defined procedures

Degree of Independence and Decision-Making

• Works with limited supervision
• Applies guidelines with proficiency
• Receives minimal guidance

Required Supervisory Responsibilities

• None

Physical Requirements

• Frequent use of computer, keyboard, phone, and office equipment
• Occasional moving within the office or to other locations within the building
• Occasionally lifting and carrying light objects, typically up to 10-15 pounds

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

Pay Range:

$19.47/hour to $23.56/hour

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide. 

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.