Specialist/Lead Specialist Travel Management

• Creates and implements global processes, policies and standards for business travel, including travel expense reimbursement
• Monitors local travel standards and instructions to ensure compliance with globally defined policies, processes, tools and frameworks
• Creates training concepts and offers training including creation of materials on global travel topics
• Advises on the implementation of travel management programs at local level
• Enables and supports ensuring compliance and due diligence in travel bookings, travel handling and support (global rules and their application)
• Creates, coordinates and publishes travel alerts
• Supports the review and creation of EU/A1 postings
• Organizes and coordinates external providers for travel advice/booking as well as services and tools for compliance (due diligence) and risk mitigation (International SOS)
• Researches Identifies global trends, digitalization opportunities and benchmarks to drive continuous improvement of travel management processes and tools
• Defines, consolidates and checks travel key figures and indicators, ensures data quality and conformity, develops deviation analyses based on this and initiates measures.
• Produces analyses, reports and statistics related to business travel on a global level.
• Advises and informs local travel management teams

Professional Skills

· Advanced knowledge of business travel value chain (e.g. Air, Rail, Accommodation, Rental) - suppliers, booking conditions and connections, visa / entry regulations, payment habits, passenger rights etc.

· Basic knowledge of legal local (supported country) regulations e.g. expense reimbursement regulations, working hours regulations, taxation

· Basic knowledge of business travel industry

· SAP HR knowledge preferred, but not mandatory

General Skills

· Mandatory:

o MS Office (Outlook, Word, Excel, PowerPoint)

o Broad understanding of online tool functions (e.g. tavel & expense tools, online EU registration)

o Data protection according to EU standards

o Ability to challenge / analyse existing processes / procedures / regulations in order to evaluate and improve them

· Desirable:

o Basic know how on reporting (e.g. travel cost, travel behaviour reports out of online tools or provided by suppliers)

o Tool skills to visualize content e.g. for e-learnings and trainings

Language Skills

· English C1 minimum

· German C1 minimum

Personal Skills

· Cooperation and collaboration within the team to ensure information transfer and sharing regarding specific traveler support cases as well as generally helpful information

· Ability to handle unforeseen situations and find creative solutions in case travelers face issues during their business trips like strikes, cancellations etc.

· Remaining calm in challenging situations with high workload and capability to organize and prioritize tasks independently