Director of AI Solutions

The New York City Comptroller’s Office works to promote the financial health, integrity, and effectiveness of New York City government, in order to strengthen trust, secure a thriving future for all New Yorkers, and build a more just, equitable, and resilient city. Led by an independently elected citywide official, the comptroller’s office provides checks and balances needed to hold City government accountable for budgeting wisely, investing responsibly, operating efficiently, acting fairly, living up to its obligations and promises, and paying attention to the long-term challenges we face together.

The Office of the Comptroller’s Bureau of Information Systems provides a full range of technology support services for key business functions and Charter mandated responsibilities of the Comptroller’s Office. These services include technology strategic planning, web site development, graphic design, disaster recovery, systems development, network administration, audio/visual services, business process re-engineering, change management, program management, security administration, service desk, computer operations, telecommunications, and document management.

Under the direction of the Senior Director of Application Development, the Director of AI Solutions will lead the design, development, and implementation of AI-powered applications across the agency. This role will focus on delivering practical, scalable AI solutions, such as intelligent knowledge assistants, document processing tools, and conversational interfaces that leverage modern machine learning and large language model (LLM) technologies. The Director will work closely with business stakeholders, development teams, and IT leadership to identify high-impact use cases, ensure responsible AI adoption, and integrate AI capabilities into enterprise systems and workflows.

Duties and responsibilities of the position include, but are not limited to the following:

• Lead the design and development of AI-driven applications using machine learning and LLM technologies.
• Identify and prioritize AI use cases that improve operational efficiency, decision-making, and service delivery.
• Build and oversee solutions such as document intelligence systems, semantic search, and knowledge assistants.
• Establish best practices for prompt engineering, model evaluation, and AI solution architecture.
• Ensure AI solutions align with agency governance, security, privacy, and compliance requirements.
• Collaborate with application development teams to integrate AI capabilities into existing systems and workflows.
• Oversee the lifecycle of AI solutions, including experimentation, prototyping, deployment, and monitoring.
• Define and implement standards for responsible AI usage, including bias mitigation, transparency, and auditability.
• Work with vendors and cloud providers to evaluate and procure AI tools, APIs, and platforms.
• Provide technical leadership and mentorship to developers and analysts working on AI initiatives.
• Communicate project status, risks, and outcomes to executive leadership and stakeholders.
• Stay current with emerging AI technologies and recommend adoption strategies aligned with agency goals.
• Perform other related job duties, as may be required.

EXECUTIVE PROGRAM SPECIALIST ( - 13390

• A baccalaureate degree from an accredited college in computer science, data science, artificial intelligence, information systems, or a related field, and four (4) or more years of experience in data science, or software development or a related field; or,
• Education and/or experience equivalent to "1" above.