IT Specialist I

Redwood Credit Union is seeking an IT Specialist I which is an entry-level technical position that ensures the confidentiality, availability, and integrity of computing systems within the organization. Provide first-tier support of desktop applications and equipment, telephones, and end-user rights management within a team environment. Provide superior customer service that meets the RCU service standards and values to team members of Redwood Credit Union.

Key Responsibilities Computer Operations: o Follow department operations run books for daily operational functions and desktop environment. o Maintain service log of information systems error logs and maintenance calls. o Review and maintain systems focused on desktop performance and security, such as Anti-Virus, Patching, and Inventory. o Document all calls and requests in the IT support ticketing system. o Operate daily and monthly operations checklists to maintain the security and completion of tasks through auditing. o Complete add, move and/or user change requests in the network and core systems. o Provide help-desk phone support to team members of the Redwood Group. o Distribute reports to management. o Execute all daily operational checklists in a timely manner to ensure duties are performed with the highest accuracy and attention to detail. o Notify management of work affecting incidents in a timely manner. o Document all new processes and any undocumented process in department Wiki. Technical Support: o Provide end-user support and troubleshooting of computer and printer problems. o Respond to incidents and support requests per incident management procedures. o Provide help-desk support on computer systems through assisting the end-user with software/hardware problems and inquiries. o Provide exceptional service to all Members, volunteers, internal team members, and service providers. o Keep inventory of supplies and licensing, document and provide management with requests for new purchases. o Contact vendors to schedule repair and maintenance work on system hardware and order additional hardware, parts, and supplies. o Support tablet and mobile devices through RCU’s mobile device management solution. o Uphold established department service standards. User Creation & Security: o   Create, delete, and modify all existing and new users daily for Symitar and Windows. o Maintain log of user ID’s including deletions, additions and changes. o Setup and maintain user security for the Redwood Group. o Support computer patch distribution and software updates. Other Functions: o Organize data room and surrounding areas and ensure OSHA standards. o Maintain technical proficiencies to support current and planned hardware and software computing needs.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Awarded a 5-Star Bauer Rating
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.