Payroll Set-up Specialist

The GA Payroll Support Analyst opportunity is an individual contributor role that contributes to the overall success of John Hancock Retirement by managing the onboarding of the payroll process with payroll vendors and payroll interfaces to John Hancock’s Signature platform, with a focus on supporting the finalization and transition of payrolls to the online payroll tool.

Position Responsibilities:

• Act as the key point of contact for internal partners on payroll questions and issues while managing sensitive client information.

• Collaborate with external partners (Payroll Vendors, Payroll Aggregators, TPAs, etc.) to facilitate setup, functionality, and ongoing monitoring of Payroll 180/360, including new plans, plan changes, and test files.

• Proactively monitor incoming files, follow up on missing/incomplete data, and support proactive census validation and understanding of file frequency expectations.

• Partner with stakeholders to build payroll knowledge, ensure smooth handoffs, and clearly explain data and technical issues to various audiences.

• Track and report on implementations and challenges, drive solutions to address root causes, provide backup to teammates, and offer clear communication and direction to internal and external contacts.

Required Qualifications:

• Minimum 2 years of industry experience and post-secondary education preferred.

• High level of accuracy, attention to detail, strong organizational and time management skills; able to prioritize work requests and multi-task in a fast-paced, changing environment.

• Proficiency with Microsoft Office Suite and ability to think and work independently as well as collaboratively within a team.

• Thorough understanding of Transfer Agent policies and procedures (confidentiality, timeliness, accuracy) and excellent verbal and written communication skills.

Preferred Qualifications:

• Strong team player with good working relationships across the Business Unit and onshore counterparts.

• Willing to be trained virtually or onsite; adaptive to change.

• Attentive to detail and a creative thinker who proactively suggests improvements.

• Able to work with minimal supervision and maintain consistent performance.

• Demonstrates reliable attendance and the ability to speak up and communicate effectively.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid