FCP Business Intelligence Lead

Expertise Lead, Management Information

Business Intelligence (BI) Lead

This Management Information (MI) Expertise Lead position is based in the Philippines.

1. Role Summary

MI Expertise Lead (Philippines)

• Leads design & delivery of operational MI for global Retail CDD
• Co-defines data & MI strategy for Retail FCP with Data Product Lead
• Acts as bridge between demand and supply for data, operations, and WFM
• Drives standardisation, prioritization, governance, and insight-led steering

2. Scope & Impact

Owns MI capability across Global FCP / Retail Operations:

• Performance & analytics: productivity, quality, pipeline, efficiency
• Operational MI: enables country & hub steering
• Data management: quality, consistency, governance
• Compliance: regulatory and audit adherence
• Stakeholders: front office, operations, risk, tribes
• Change: drives adoption across countries and hubs

3. Core Responsibilities

Strategy & Governance

• Define and maintain global MI strategy aligned to Retail FCP priorities
• Establish data governance standards (accuracy, consistency, security)
• Ensure regulatory and audit compliance in reporting

MI Delivery

• Design global dashboards, scorecards, KPIs
• Deliver recurring and ad-hoc reporting
• Translate data into actionable insights for leadership

Standardisation & Optimisation

• Drive harmonisation across countries and hubs
• Streamline data collection and transformation
• Implement quality assurance controls

Tooling & Capability

• Lead adoption of Power BI, Tableau, SAP BI
• Act as MI SME (frameworks, tools, best practice)
• Integrate new technologies and benchmarks .

Leadership & Stakeholders

• Lead MI team in ING Hubs Philippines
• Manage global stakeholders (countries, ops, tribes)
• Partner with WFM on productivity, STP, E2E flow .

We are looking for

• Bachelor’s degree in Analytics, Data Science, Computer Science, Business/ Finance or any equivalent course
• You have 7+ years relevant work experience in an international operations context, preferably in a banking environment with an operational production focus, including experience of working with sourcing centers or, in ING or ING Hubs
• You have 3+ years designing & running MI reporting, or Business Intelligence in an operational context, preferably in KYC / Compliance and/or CDD functions
• Nice to have: You have 1+ year of working experience with KYC (CDD, FATCA, CRS), Financial Economic Crime, Anti-Money Laundering or Compliance and in leading teams in a matrix / hybrid set up (global)
• You have a strong experience in a working in a complex global matrix organization, with ability to interact with and drive progress amongst senior stakeholders
• You have proven change management skills
• Proven ability to drive Operational MI reporting from the centers and countries, including FTE, performance and quality tracking,
• Good knowledge of MS Excel and other BI & Data visualization software like (MS Power BI, Cognos, Tableau, etc.)
• You have an efficiency and automation-oriented mindset with a proven track record of designing tools and solutions for improvement of operations processes and MI.
• You have a proven profound understanding of data, demonstrated digital and technological savviness, successful experience in driving innovation
• You have excellent communication, presentation, networking and influencing skills
• You have proven leadership competencies, and you demonstrate self-awareness.
• You are fluent in English (speaking and writing).

What we offer

We offer personal growth with many opportunities to develop yourself further and a position in job grade 18 (subject to final grading by the relevant committee).