The Role

We are looking for an experienced Service Manager to lead our Service Centre at our Weatherill Park site and deliver outstanding support to our customers. In this role, you will oversee daily operations, manage a team of technicians, and ensure high-quality service and customer satisfaction.

What you’ll be doing:

As a Service Manager, your key responsibilities will include:

Service Centre Operations

• Manage the day-to-day running of the service centre

• Schedule and oversee repairs, servicing, and maintenance of equipment

• Diagnose and coordinate repairs for mechanical, electrical, hydraulic, and engine issues

• Ensure all work is completed to a high standard and on time

• Handle parts ordering, job invoicing, and service records

• Prepare service reports, quotes, and warranty claims

• Respond to urgent repair requests when needed

• Build strong relationships with customers and dealers

• Help grow the service centre by building a strong customer base

Team Leadership

• Lead, train, and support service technicians and apprentices

• Plan and coordinate team workloads

• Monitor work quality and team performance

• Recruit and onboard new team members

• Ensure a safe, compliant, and positive work environment

Business & Performance

• Manage budgets and track service centre performance

• Drive service revenue and control costs

• Maintain accurate records and documentation

• Work closely with sales and technical teams

What we’re looking for

• Good leadership and team management skills

• Strong communication and customer service skills

• Well-organised with good time management

• Experience working with mechanical equipment (e.g. turf, construction, tractors, or similar)

• Strong fault-finding and problem-solving skills

• Ability to read technical drawings and use diagnostic tools

• Comfortable using computers and systems

Additional requirements

• Valid Australian driver’s licence

• Ability to travel when required

Why Join us?

• Opportunity to lead a skilled team.

• Work with a leading worldwide organisation that provides innovate solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions.

• Be part of a supportive and growing business.

If you’re a hands-on leader with a strong technical background and passion for service excellence, we’d love to hear from you!

To apply

Should you wish to join a market leading company with strong ‘People Values’ and believe you have the necessary skills to succeed please apply to the Human Resources department via the website toro.com.au/jobs-at-toro.