Manager, Systems Engineering

As a member of QTS IT Infrastructure and Engineering Team, the Manager, Systems Infrastructure will be responsible for overseeing, coordinating and managing QTS Tier III, IV Systems Engineering day-to-day operations.  This role reports to the VP, Cloud Infrastructure & Systems Operation.

RESPONSIBILITIES, other duties may be assigned.

• Daily activities may include managing ticket queues, prioritizing escalations and aligning resources for information technology projects such as vCenter and Storage Area Network upgrades, IT as a service technology refreshes, modernization of back-office systems, and migration to new platforms. 
• Manage the Tier III and IV Systems Operations staff responsible for monitoring and diagnosing systems and hardware problems. Management includes supervision, scheduling, development, evaluation, and disciplinary actions
• Lead department operational planning projects. Organize and negotiate the allocation of resources.
• Responsible for system and network standards, upgrades, maintenance, and monitoring, network operations vendor, contract management and proper reporting to leadership.
• Provides technical direction and instruction relative to complex problems.
• Introduction of new processes or products for current members.
• Coordinates project phases from inception, planning, requirements, development, test, and delivery. 
• Manages multiple projects simultaneously and coordinating between various business users, functional leads, vendors, and project stakeholders.
• Demonstrate the highest level of customer/client service and response.
• Take ownership and solve service impacting events with the ability to investigate for underlying reasons of the incident, and how it could link to other incidents in the environment in a commercially viable manner.
• Partner with internal and external customers, vendors, engineers, operations and all levels of management.
• Work within the Operations Department to help achieve OLAs as well as external teams to Operations.
• Work with leadership to establish department objectives, work plans, schedules, and ensures resources are available for completion of complex technical projects. Shall ensure that all tasks are developed into appropriate plans and completed with required analysis and reports.

BASIC QUALIFICATIONS

• Bachelor’s degree in Computer Science or Engineering or equivalent professional experience
• Five or more years of experience in network operations infrastructure planning and development.
• Three or more years of experience in a team lead, people management or project management role
• Background in network data center and network carrier infrastructure lifecycle, including budget, planning, requirements management, and test procedures.

PREFERRED QUALIFICATIONS

• Two or more years of experience in a Data Center environment

KNOWLEDGE, SKILLS AND ABILITIES

• Proven ability to manage multiple projects simultaneously while maintaining schedule and scope.
• Excellent client-facing and internal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Self-starter and quick learner who understands and can adapt to existing software application and computing infrastructures.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.