Group Employee Relations Manager

Employment Type: Permanent

Hours: 38 hours per week

Location: Hybrid - Mercy Head Office, Richmond/WFH

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Leila Gibbons - Talent Acquisition Business Partner - LGibbons@mercy.com.au

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care. As the Group Employee Relations Manager, you’ll apply your extensive expertise in complex industrial and employee relations, enterprise bargaining, and organisational compliance to support the delivery of high‑quality ER services across Mercy Health to help achieve even more for all who need us.

What you’ll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

• Extensive experience interpreting and managing industrial instruments, including monitoring legislative and award changes and advising leaders on impacts, risks and required actions.
• Proven capability in leading enterprise agreement negotiations and managing ongoing compliance, supported by strong relationships with unions and key stakeholders.
• High‑level expertise in complex IR/ER matters, acting as the escalation point for HR and managers on performance, conduct, investigations, disputes and organisational change.
• Demonstrated authority in managing escalated external matters, including Fair Work Commission claims and Fair Work Ombudsman correspondence, with the ability to represent the organisation and oversee external counsel.
• Strong analytical capability to interpret workforce data, develop business cases and contribute to ER strategy aligned with organisational objectives and future needs.
• A collaborative leadership style, with the ability to coach, mentor and build capability across HR, Payroll and management teams while contributing to broader People, Learning and Culture initiatives.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. 

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.