Director, Product Management

Brief Overview

We are seeking a Director, Product Management to own the strategy, performance, and outcomes of Amwell’s Data portfolio. This leader will be accountable for end-to-end business ownership including product investment strategy, roadmap execution, and measurable customer and market impact.

This role sits at the intersection of product, business, and technology leadership and will be responsible for translating complex healthcare and payer data into scalable, differentiated solutions that drive growth, retention, and operational efficiency.

The Director will define and drive a multi-year investment strategy, establish clear KPIs tied to business outcomes, and ensure disciplined execution across product, engineering, clinical, commercial, and services functions. They will act as the enterprise authority on data and outcomes strategy, representing Amwell with customers, partners, and executive stakeholders.

The ideal candidate is a results-driven product leader who operates with enterprise-level ownership, thrives in ambiguity, and brings a strong balance of strategic thinking, financial acumen, and execution rigor.

Core Responsibilities

1. Enterprise Portfolio Ownership & Investment Strategy

· Own the business area for Data and Outcomes - accountable for portfolio performance, value realization, and delivery outcomes

· Define and drive the multi-year roadmap and enterprise investment strategy including prioritization, sequencing, and tradeoff decisions that maximize data impact and ROI

· Define portfolio-level north-star metrics and KPI’s, ensuring investments translate into measurable customer value (outcomes, adoption, time-to-value, reliability, utilization)

· Build and maintain a portfolio operating plan: capacity allocation, headcount planning, vendor/tooling investment, and roadmap commitments

· Establish and run a product investment governance model (e.g., annual planning, quarterly reforecasting, business area reviews), ensuring transparency and accountability

· Develop business cases for new investments including market sizing, customer value, expected benefits, risks, and implementation plan

· Partner with Finance and Commercial leadership to own and report business outcomes tied to Data investments (e.g., revenue enablement, margin, retention impact)

2. Health Plan Data & Outcomes Leadership (Enterprise)

· Serve as Amwell’s senior product leader for Health Plan data (population health, claims, eligibility, provider, risk, quality, utilization) and related outcomes frameworks

· Champion fluency and strategy around Health Plan data including claims, eligibility, provider, risk, quality, and utilization data

· Translate customer needs and requests into clear product strategies and holistic requirements that are scalable, repeatable capabilities (vs. one-off solutions)

· Consult on internal, cross-functional initiatives across Product, Clinical, Services, Engineering, and Sales leveraging industry acumen and expertise to optimize implementation feasibility and cost-to-serve

· Partner with Legal, Privacy & Security to manage data rights, regulatory constraints, and compliance considerations associated with product use

· Ensure successful delivery across multiple teams by setting clear priorities, removing blockers, and holding stakeholders accountable to commitments

3. Customer & Market Engagement (Growth & Influence)

· Evangelize data product strategy, roadmap, and investment priorities in customer meetings, executive briefings, and strategic sales conversations

· Serve as a key voice in enterprise customer engagements, building credibility and trust while shaping roadmap direction through disciplined discovery

· Ideate within multiple layers of the organization including leadership and working teams; tailor level of detail and message to audience

· Engage with customers and customer-facing teams to validate product strategy, direction, and build influential customer relationships

· Incorporate direct customer feedback and market insights into ongoing product discovery and roadmap evolution

4. People Leadership (Player/Coach)

· Build, lead, and develop a high-performing team of Product Managers; set expectations for Product rigor, accountability, and data driven decisions.

· Uplevel broader Product team on customer data needs, industry trends, and translating data investments to customer value

· Operate as a hands-on product leader while directly managing and developing Product Managers

· Provide coaching, mentorship, and clear direction to support individual growth, strategic thinking, customer engagement, storytelling, and execution excellence

Qualifications

· 10+ years of experience in Product Management with demonstrated leadership in enterprise software products and data products

· Demonstrated experience owning portfolios and influencing executive investment decisions with market/customer-first thinking

· Demonstrated success defining and galvanizing teams around a multi-year vision and roadmap including establishing governance, prioritization frameworks, and measurable KPI’s

· Extensive experience working directly with Health Plans in a software or analytics environment with deep fluency in payer data models (incl. eligibility, claims, population health, HEDIS/STARS, gaps in care, etc.)

· Strong understanding of healthcare data governance, regulatory requirements, and payer operating models

. Exceptional communicator with strong executive presence and the ability to synthesize complex concepts into clear, compelling narratives

· Proven track record of translating customer needs into successful product solutions and quantifiable outcomes

· Experience scaling data products from early concept to widespread adoption

· Deep knowledge of Product Management processes and lifecycle management

· Demonstrated people leadership – building, coaching, and scaling product teams

Do Well. Live Well. At Amwell.

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.

We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.

Benefits

• Flexible Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance

Salaried, Exempt Roles

The typical base salary range for this position is $200,520 - $245,080. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

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