Cluster Cashier Manager

Your Role in the Story 

The Cluster Cashier Manager plays a critical role in ensuring accurate, transparent, and efficient cashiering and point-of-sale operations across multiple LUURA properties. With a strong focus on Food & Beverage outlets, bars, beach clubs, spas, retail points, and special events, this role safeguards revenue integrity while supporting seamless and elevated guest experiences. The position is responsible for developing standardized cashiering SOPs, leading POS system setup and configuration, hiring and onboarding cashier teams, and ensuring full compliance with Greek laws and EU financial regulations across the cluster. 

Key Responsibilities 

• Oversee daily cashiering operations across all F&B outlets, bars, beach clubs, room service, spas, retail points, and events, ensuring accuracy, consistency, and operational readiness. 
• Ensure proper handling of cash, credit cards, vouchers, room charges, and digital payment methods in line with internal controls and compliance standards. 
• Plan cashier staffing, shift alignment, and peak-hour coverage in coordination with F&B Operations, Finance, and HR. 
• Lead the setup, programming, and ongoing maintenance of POS systems across the cluster, including menu creation, pricing, VAT configuration, modifiers, discounts, and integrations. 
• Ensure all POS systems comply with Greek fiscal legislation, including fiscal printers, Z-reports, VAT requirements, and tax reporting standards. 
• Implement and monitor controls for voids, refunds, discounts, complimentary items, and manual postings. 
• Review daily sales reports, cashier summaries, variances, and discrepancies, conducting investigations and implementing corrective actions where required. 
• Develop, maintain, and implement comprehensive cashiering SOPs and operational manuals across all properties, with a strong focus on F&B operations. 
• Standardize procedures for cash handling, float management, shift handovers, cash-ups, and end-of-day reporting. 
• Conduct regular audits, spot checks, and process reviews to ensure compliance with internal controls, audit standards, and local regulations. 
• Proactively identify operational risks, revenue leakage, and process gaps, implementing preventive and corrective measures. 
• Lead the recruitment, hiring, onboarding, and ongoing development of cashier teams across the cluster. 
• Define staffing structures, roles, and responsibilities in collaboration with HR and operational leadership. 
• Deliver structured training on POS systems, SOPs, compliance requirements, and guest interaction standards for cashier and operational teams. 
• Coach, mentor, and evaluate team performance, ensuring high levels of accuracy, professionalism, and service quality. 
• Support F&B, Spa, and Retail teams during menu changes, promotions, outlet openings, pop-ups, and special events. 
• Collaborate closely with Finance on revenue posting, reconciliations, audits, and month-end closing processes. 
• Coordinate with IT and external vendors on POS troubleshooting, upgrades, and system improvements. 
• Prepare detailed reports for senior management covering cashiering performance, audit outcomes, staffing levels, POS effectiveness, and improvement initiatives. 
• Analyze transaction data, outlet performance, and productivity metrics to drive continuous improvement and operational efficiency. 
• Support hotel pre-openings, seasonal re-openings, and new outlet launches, ensuring all POS systems, cashier procedures, and teams are fully operational prior to opening. 

Who We’re Looking For 

• Minimum of 6 years’ experience in cashiering, revenue control, or F&B finance, with at least 3 years in a Cashier Manager role.
• Strong background in hotel or resort Food & Beverage operations, including restaurants, bars, beach clubs, events, and high-volume outlets. 
• Proven experience in POS system setup, configuration, and management (e.g., Oracle/Micros, Lightspeed, Toast, or similar platforms). 
• Strong knowledge of Greek fiscal legislation, VAT regulations, and EU compliance requirements. 
• Experience supporting hotel pre-openings, new outlet launches, or seasonal re-openings is a strong advantage. 
• Fluency in English is required; Greek language proficiency is a strong advantage. 
• Eligible to work in an EU country. 
• Comfortable working flexible schedules, including evenings, weekends, and peak operational periods. 
• Highly organized, hands-on, and able to work under pressure in fast-paced F&B environments. 
• Passionate about hospitality, financial integrity, and delivering exceptional guest experiences. 
• Passionate about hospitality, culinary trends, culture, and the art of service. 

Perks You’ll Love

• Team rates at LUURA, Ennismore & Accor properties worldwide.
• Discounts at our restaurants, bars, and cafes.
• Access to art, cultural events & live music nights.
• Recognition that matters — from surprise gifts to team celebrations.
• Beautiful team spaces & comfortable accommodation (where applicable).

Ready to Dive In?

Bring your energy, your ideas, and your true self — and let’s create something unforgettable together.

📍 Apply now and start your journey with LUURA.