Specialist - IT Product Support

Company:

Marsh

Description:

Job Overview

We're looking to welcome within the team a recognized subject matter expert, that will be making an impact as an influential individual contributor. This person will manage large-scale strategic projects while coaching team members and solving complex problems.

This position will include a portfolio of products and will require managing the priority roadmap for IT products to ensure that the applications deliver the required functionality to the company.

Responsibilities & Duties

- Partners with Business Resiliency Management Leadership Team to set priorities and roadmaps for the products (i.e., Salesforce / Fusion, Everbridge, PowerBI, Mobile App)

- Leads a discussion of the product life cycle with stakeholders

- Provides input into BRM strategies as their trusted advisor

- Supervises the work of the Senior Configurators

- Contributes to continuous improvement of the product team, procedures, and processes by identifying short-comings, gaps, and inefficiencies

- Manages a portfolio of products to the budget (resources and T&E). Individual products will have a total cost of ownership perspective of the entire value chain which includes change programs, enhancements, and nominal run-rates or costs

- Manages and leads the vendor relationship and partners with the core team

- Works with global procurement to track and monitor vendor delivery performance, quality, and user acceptance

- Determines if the contract terms are acceptable to IT for progress payment

Qualifications & Skills

- Subject Matter Experience in Business Resiliency and/or experience in risk management, compliance, or audit roles

- 3 years experience in development and configuration of software primarily including: Salesforce / Fusion and Everbridge

- Strong analytical and problem-solving skills

- Excellent communication and interpersonal skills

- Strong organizational and project management skills

- Proficiency with SLDC tools such as JIRA, ADO and Planview

- Language Requirements: Proficient in English

Work Shift: Either European or North America work hours

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.