Tier I Helpdesk / Service Desk-Phone Support

As a Service Desk Tier I Technician, you’ll be the first point of contact for clients, helping resolve IT issues, answering technical questions, and providing excellent customer service. This is a great opportunity to build your technical skills in a fast-paced, team-oriented environment. What You’ll Do • Respond to support tickets and resolve IT issues quickly and efficiently • Troubleshoot hardware, software, and network problems • Provide clear technical guidance to clients • Document incidents and resolutions in the ticketing system • Escalate complex issues to Tier II when needed • Work closely with other IT teams to improve the client experience • Continue growing your skills through training and development What We’re Looking For • Associate degree in IT or related field (preferred) • 1+ year of experience in technical support, with an MSP. MSP experience is a must for this role • Familiarity with remote support, ticketing, and monitoring tools • Strong communication skills — able to explain tech to any audience • Ability to multitask and thrive in a fast-paced environment