Department Manager - Customer Relationship Center

• Facilitate customer from ordering of different articles to tills at checkout.
• Coordinate with ALC Dept. For Article Price Change.
• Arrangement of stock for customer
• Support CMs and KAMs, for their portfolio customer satisfaction.
• Support office administrative tasks.
• Seek information from line manager about the competitors’ promotions to understand the business action plans in a better way.
• Seek info from the line manager about competitor’s services and activities.
• Knows where to find relevant information. Checks facts and data and is able to retrieve and absorb information quickly.
• Maintains detailed records and is effective in compiling, classifying or categorizing.
• Takes methodical and consistent approach towards customer service and achieving quality results. Puts the customer first and eager to please them in line with company standards

Bachelors Or Intermediate with 6-8 years of experience