CRM Platform Lead - Zoho

ooba is South Africa’s leading home finance facilitator, helping customers secure home loans and related financial services through a multi-product ecosystem. Our technology and operations platforms support sales, partner, and customer journeys across multiple business units. We are focused on improving consistency, visibility, and efficiency through better use of core platforms such as CRM. This role exists to establish and mature CRM as a core business platform that supports end-to-end customer engagement, sales execution, and operational efficiency across ooba. The CRM Platform Lead is accountable for how the platform is designed, used, and evolved — ensuring it delivers measurable business value. This is a business-facing role that bridges operations, product, and technology, with a strong focus on process design, data structure, and sustained adoption.