Customer Success Manager - Major Accounts

Customer Success Manager - Major Accounts -

FLU009424

About Us

Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, “stretch” opportunities.

Description

We are looking for a skilled professional who will ensure their customer’s success with Fluke Reliability Solutions (FRS) eMaint computerized maintenance management software (CMMS) product offering. Our products and services are successful in part because they are very effective but also because of our commitment to providing an exceptional customer experience. The successful candidate in this role will be passionate about engaging customers to provide proactive strategic guidance and expand FRS’ business and product offering with customers.

The FRS work environment is agile where there are daily standups and constant communication within each self-managed cross functional team. The ability to communicate effectively with the Professional Services Team and Helpdesk Support team, along with all other department leads is key to the success of the role.

Responsibilities

• Establish a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectation with our product
• Maintain high customer satisfaction ratings, per company standards
• Prioritizing and driving resolution on escalated customer issues – You are the Quarterback
• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue
• In-depth understanding of clients and their business needs/goals allowing you to identify and develop upsell opportunities, and preserve recurring revenue
• Recommend appropriate service and pricing structure and generate proposals and contracts
• Developing success plans for customers that outline their critical success and growth factors
• Works successfully with all levels of the organization internally and partners externally
• Manage the orchestration of dynamic and/or mission critical projects involving multiple internal and external stakeholders over extended time periods
• Lead Executive Business Reviews for top accounts
• Facilitate on-site client engagements on an as needed basis

Qualifications

• B.A. or B.S. degree preferred or equivalent experience
• 2+ years of related experience
• Comprehensive understanding of pipeline revenue, forecasted revenue, and sales cycle revenue management with the ability to meet deadlines
• Proven ability to drive continuous value of products
• Previous SaaS experience is a plus
• Experience upselling to existing customers
• Proven interpersonal management skills and exceptional business acumen
• Attention to detail, strong organizational skills, and an absolute focus on quality of work

Fortive Corporation Overview

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit:www.fortive.com.

Organization

Fluke

Job

Customer Service

Primary Location

North America-United States-FL-Bonita Springs

Schedule

Full-time

EEO Statement

"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation."