Customer Success Specialist

Cyclomedia is a technology company specializing in the acquisition, analysis, and delivery of spatial data, as well as the implementation of GIS systems, street-level solutions, and tools for infrastructure and urban space management. The company delivers projects for local governments, public administration, and commercial clients in Poland and across Europe.

Join Cyclomedia as a Customer Success Specialist! You will work with public sector and local government clients, ensuring that our GIS and smart city solutions deliver real value.

Your responsibilities

•

Actively work with existing clients after contract signing to maximize adoption of implemented GIS solutions, street-level data, and infrastructure/urban management systems

•

Guide clients through the practical and operational use of systems so that solutions are genuinely used in daily work—not just formally implemented

•

Analyze how clients use the systems and identify untapped potential in functionalities, data, and modules

•

Proactively recommend and sell additional solutions, modules, data, and services (upsell / cross-sell) based on real client needs and workflows

•

Independently manage sales activities focused on growing existing accounts and collaborate with Account Managers on larger or more complex deals

•

Prepare and present proposals for expanding cooperation, further implementation stages, and new system applications

•

Build long-term relationships as a trusted advisor, combining GIS knowledge, system expertise, and understanding of client-side processes

•

Conduct working meetings, presentations, and training sessions (online and onsite) demonstrating how Cyclomedia solutions support specific operational and decision-making processes

•

Monitor solution adoption levels, identify risks of underutilization, and take corrective actions

•

Collaborate with the Service Desk, technical teams, and GIS teams to resolve issues affecting adoption and customer satisfaction

•

Report system usage, sales activities, and client growth potential in the CRM system

•

Work closely with sales, technical, operational, and international Cyclomedia group teams

We offer

•

Stable employment (employment contract or B2B)

•

Necessary work tools: computer, phone, CRM system

•

Comprehensive product onboarding and development training

•

High level of autonomy and real influence on how you work with clients

•

Close collaboration with an experienced sales and technical team

•

Participation in projects involving modern GIS and smart city solutions for cities and infrastructure

•

Work within the international Cyclomedia technology group