Customer Support Specialist NL

About us

Rentman is a B2B SaaS scaleup building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact. Check out our public roadmap to see what’s coming next!

Mission of this role

At Rentman, support isn’t about closing tickets but it’s about unblocking customers and helping them succeed with our product. We’re looking for someone who enjoys helping others, solving problems, and making things better and not just for one customer, but for all of them. As a Customer Support Specialist, you’ll be the bridge between our users and our product. You’ll help Dutch- and English-speaking customers navigate complexity, solve real operational challenges, and turn their feedback into meaningful product improvements.

What you’ll do

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Support Rentman customers move forward when they’re stuck via chat, email and phone

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Own problems end-to-end: from first message to final resolution

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Become a product expert and guide customers to smarter ways of working

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Spot patterns in customer issues and feed insights back into Product

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Keep our systems (Zendesk, Aircall) clean and actionable

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Contribute to a supportive, knowledge-sharing team culture