Professional Services Team Lead

About us

Rentman is a B2B SaaS scaleup building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact. Check out our public roadmap to see what’s coming next!

Mission of this role

As Professional Services Team Lead, you lead an international team based in Canada and the Netherlands, responsible for onboarding, training and technical implementations that help customers successfully adopt Rentman. You c ombine operational leadership with hands-on delivery and you play a direct role in growing Professional Services as a revenue-generating part of the business. You sit within the Customer Experience team and report to the Head of CX.

You manage the PS delivery pipeline together with Sales and Customer Success, balancing customer impact with team capacity. Customer Success Managers own the customer relationship and project ownership and you make sure PS delivers within that framework. You work closely with Sales on planning new PS opportunities, with Support and Technical Support on complex operational issues and with Product on technical limitations and solution development. When capacity requires it, you step in yourself as consultant or trainer.

What you'll do

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Own the PS revenue target and actively work with Sales to identify, position and convert paid service opportunities

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Lead and develop the Professional Services team, including performance management and day-to-day coaching, across team members based in Canada and the Netherlands

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Run the PS delivery pipeline end-to-end: training, consultations, migrations and technical implementations, targeting 85% onboarding success and 70% first-project completion

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Keep billable utilisation in the 60–70% range by coordinating with Sales and Customer Success to prioritise projects based on customer impact and team capacity

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Define and maintain PS delivery standards and playbooks that consistently deliver a 4.2/5 CSAT or above

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Intervene early when delivery risks arise and ensure projects stay within agreed scope and timelines

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Identify recurring onboarding challenges and translate them into structural improvements to processes, templates and service offerings

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Step in as delivery consultant or trainer when team capacity requires it