Service Protection Analyst

What will you be doing? 

We’re seeking a talented individual to join our Service Management team in London, which is responsible for supporting the delivery of safe, controlled, and high-quality change into live service by providing operational governance across Release Management, Service Transition, and Change Advisory Board (CAB).

The role acts as a key control point to ensure operational readiness, risk mitigation, and compliance with service management standards, protecting live service stability and improving service performance.

We offer hybrid working, a positive working environment you can thrive in and opportunities to further develop your career.

As Service Protection Analyst, your responsibilities will include among others:

• Release Management Support - support the coordination and execution of releases across multiple systems and vendors
• Validate release readiness criteria (testing, rollback, dependencies, documentation, environments), track and escalate risks, issues, and dependencies ahead of release
• Support structured release cycles and post-release validation / early life support (ELS)
• Contribute to reducing release-related incidents and rework
• Service Transition (New & Changing Services)
• Support onboarding of new services and major changes into BAU support, ensuring operational readiness criteria are met (support models, SLAs, documentation, monitoring, access)

To be successful in this role, you should:

• Previous experience in IT Service Management (ITIL), ideally within Change, Release, or Transition
• Understanding of ITIL practices and service lifecycle governance
• Ability to assess risk, apply structured challenge, and support governance decisions
• Experience working in multi-system, multi-vendor environments
• Strong analytical skills with ability to interpret and present data for decision making
• Effective communication and stakeholder coordination skills

Desired:

• ITIL Foundation v4, with further ITIL qualifications desirable

As a colleague here at Evelyn Partners you will have access to benefits that include:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.