Quality Management System Coordinator

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description

The Quality Management System (QMS) Coordinator is responsible for ensuring the effective implementation, maintenance, and continuous improvement of the organization's Quality Management System. This role involves collaboration with various departments, monitoring compliance with quality standards, and facilitating activities related to quality assurance and process optimization.

Role accountabilities

Implementation of QMS

• Lead the implementation and maintenance of the Quality Management System, ensuring alignment with relevant standards (e.g., ISO 9001) and organizational objectives.
• Develop and update QMS documentation, including policies, procedures, and work instructions.

Compliance Monitoring

• Monitor and enforce compliance with quality standards and regulatory requirements.
• Conduct regular audits and assessments to ensure adherence to established processes and procedures.

Training and Education

• Provide training to employees on quality policies, procedures, and the importance of compliance.
• Collaborate with HR and departmental leaders to ensure that staff members are adequately trained on quality management principles.

Document Control

• Manage the document control process, ensuring the availability and accuracy of quality documentation.
• Establish and maintain a centralized document repository and version control system.

Process Improvement

• Identify opportunities for process improvement within the QMS.
• Work with cross-functional teams to implement changes that enhance the efficiency and effectiveness of quality-related processes.

Internal Audits

• Plan, conduct, and report on internal audits to assess the effectiveness of the QMS.

Collaborate with auditees to address findings and implement corrective actions.

Non-Conformance Management

• Manage the non-conformance process, including the identification, documentation, and resolution of non-conformities.
• Implement corrective and preventive actions to address root causes and prevent recurrence.

Performance Metrics

• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of the QMS.
• Prepare regular reports for management, highlighting performance metrics and areas for improvement.

Customer Feedback

• Collect and analyze customer feedback related to product or service quality.
• Coordinate with relevant departments to address customer concerns and improve overall satisfaction.

Internal audit experience

Internal audit qualifications – non-essential

Data analysis capability

Document preparation and document control experience.

Qualifications & Experience

• Bachelor's degree in quality management, business, or a related field.
• Proven experience in quality management or a related role.
• Familiarity with quality standards (e.g., ISO 9001) and regulatory requirements.
• Strong understanding of quality management principles and methodologies.
• Certification in quality management (e.g., Certified Quality Manager) is a plus.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.