CS Specialist

We are looking for a motivated and detail-oriented fresh graduate to join our team as a CS Specialist .

This is an excellent opportunity for individuals starting their career and eager to gain hands-on experience in a professional environment.

You’re excited about the role because you will...

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Engage with the users via email and online chat to help answer their questions and solve any problems they might encounter

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Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business

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Escalate bugs and product issues to the tech team on an as-needed basis

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Be comfortable speaking to customers on the phone, when necessary

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Collaborate on articles to help retailers and suppliers enhance their Spocket experience

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Gather user feedback and feature suggestions to help form Spocket’s product strategy