Implementation Project Coordinator

About MealSuite MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.

About the Role We’re looking for a methodical and customer-focused Implementation Project Coordinator to join our Customer Implementation team . Reporting to the Team Lead, Customer Implementation , you’ll be guiding healthcare and senior living customers through complex implementation projects, ensuring a seamless onboarding experience and setting them up for long-term success with MealSuite’s technology.

What You’ll Do

• Own the project – Gather project scope details as needed through discovery and communication with internal and external stakeholders as needed and own all project management, timelines, risk, and scope, on assigned projects
• Develop customized plans to meet customer needs – Customize project plans in Planhat to meet customer needs/project scope, document customer implementation needs, requests, and questions in internal systems and communicate salient information to stakeholders as needed
• Ensure customers receive superior service – Develop and strengthen relationships with both new and existing customer stakeholders through regular communication of project plans, timelines and account setup requirements/expectations and leverage feedback for continuous improvement to the implementation process
• Be the point of contact – Educate customers on MealSuite’s toolkit, capabilities and best practices to simplify adoption and align expectations and create, monitor, and update user training plans based on customer needs
• Collaborate cross-functionally – Collaborate cross-functionally to ensure customer needs are met during implementation and that accounts are smoothly transitioned to Support/Customer Success after implementation is complete
• Run complex project backup – Assist Enterprise Implementation Managers on large strategic projects as necessary

What You Bring

• 1+ years of hands-on experience in customer implementations within a SaaS environment
• Familiarity with highly complex software implementations, externally facing multi-faceted projects, or equivalent
• Experience implementing POS systems preferred
• PMP or CAPM considered an asset
• Extreme attention to detail and multitasking capabilities, with a particular penchant for prioritizing multiple projects efficiently and effectively
• Astute communication skills (both written and verbal) and a demonstrated ability for active, empathetic listening, especially in a consultative or advisory setting
• Ability to thrive in a collaborative, fast-moving environment
• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)

Compensation: $64,400 - $77,300 CAD per year / $ 62,800 - $75,300 USD per year

This role requires working onsite in our Dallas OR Cambridge office two days per week . If you’re more than an hour away, apply anyway we’re open to discussing options.

Why You’ll Love Working Here

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.
• Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers .

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact accommodations@mealsuite.com.

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.

This is a current vacancy, and we are actively hiring for this position.