Masar Internship - Infight Operations

MAIN OBJECTIVE OF ROLE

The Inflight team is responsible for designing, delivering and enhancing the onboard customer experience while ensuring alignment with brand standards, safety requirements and operational realities.

The team defines how service is delivered onboard by developing service flows, manuals, SOPs, menus, onboard products, galley processes and by testing new concepts through service trials, charter flights and VIP operations.

It manages the end ‑ to ‑ end inflight supply chain in close collaboration with catering and suppliers, oversees onboard brand and appearance standards, including uniforms and grooming, curates and manages Inflight Entertainment (IFE) content and works closely with Cabin Crew and Training teams to develop training content..

About The Role

This 8-week rotational internship program is designed to provide comprehensive exposure to the cross-functional operations of the Inflight department at flydubai. The intern will develop customer-experience and hospitality-focused thinking, gain insight into operational constraints, and enhance their problem-solving skills. The program offers hands-on experience in catering, training, in-flight entertainment, and uniform and image, guided by experienced professionals.

KEY RESPONSIBILITIES

• Assist team members with ongoing tasks, projects, and departmental initiatives as assigned.
• Conduct basic research, data gathering, and analysis to support departmental objectives.
• Prepare, update, and maintain accurate documentation, reports, presentations, and trackers.
• Participate in meetings, training sessions, and briefings, and capture key actions or learnings when required.
• Follow all applicable company policies, procedures, safety standards, and compliance requirements.
• Collaborate effectively with team members and cross-functional stakeholders to support smooth workflow.
• Demonstrate professionalism, accountability, time management, and a strong willingness to learn
• Maintain confidentiality and handle company information responsibly at all times.
• Prepare and deliver a presentation at the end of the internship outlining the department overview, key learnings, and any new ideas, improvement opportunities, or recommendations that could be considered for implementation

QUALIFICATIONS

• High school diploma or equivalent a must.
• Fluent in English
• Systems Knowledge in Microsoft Office/365

COMPETENCIES

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)

ISR REQUIREMENTS

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations

• Assist team members with ongoing tasks, projects, and departmental initiatives as assigned.
• Conduct basic research, data gathering, and analysis to support departmental objectives.
• Prepare, update, and maintain accurate documentation, reports, presentations, and trackers.
• Participate in meetings, training sessions, and briefings, and capture key actions or learnings when required.
• Follow all applicable company policies, procedures, safety standards, and compliance requirements.
• Collaborate effectively with team members and cross-functional stakeholders to support smooth workflow.
• Demonstrate professionalism, accountability, time management, and a strong willingness to learn
• Maintain confidentiality and handle company information responsibly at all times.
• Prepare and deliver a presentation at the end of the internship outlining the department overview, key learnings, and any new ideas, improvement opportunities, or recommendations that could be considered for implementation
• High school diploma or equivalent a must.
• Fluent in English
• Systems Knowledge in Microsoft Office/365