Key Accounts Operations Lead Associate

The Operations Support Officer is responsible for handling day-to-day client account operations including account opening, upgrades, downgrades, and card issuance. The role supports Relationship Managers in fulfilling compliance requirements and managing account archiving. Additionally, the officer maintains accurate tracking of Management Information Systems (MIS) and prepares daily operational reports.

• Process client account openings, upgrades, downgrades, and ensure timely issuance of debit and credit cards.

• Provide administrative and operational support to Relationship Managers, particularly with compliance documentation and account archiving processes.

• Maintain and track MIS to monitor key operational metrics and performance indicators

• Prepare and submit daily operational reports to relevant stakeholders and management.

• Ensure all tasks are performed in compliance with internal policies, regulatory requirements, and service quality standards.

• Coordinate with internal departments (e.g. Compliance, IT, Risk) as needed to resolve issues and ensure smooth operations.

- Supervise the operations team to ensure KPIs are met.

- Assist front-line staff and relationship managers in operational tasks.

- Act as a quality checker on systems and processes.

Required Skills

• Accuracy in work

• Analytical skills

• Communication and interpersonal skills

• Time management skills

• Ability to coordinate and follow up

• Planning and organizational skills

• Ability to handle work pressure and unexpected developments

• Problem-solving ability