Technician

Summary

This role entails providing high quality repairs and maintenance of food service equipment to our clients.

Reports to: After-Sales Technical Manager

Responsibilities

General

• Listen to customer concerns and communicate all job-related topics in an efficient and comprehensive manner.
• Attend to emergency calls on equipment repair issues.
• Collaborate with other maintenance workers, company’s officials, and staff to effectively provide solutions to repair or maintenance problems.

Maintenance, Fault finding and Repairs

• Technical fault/problem diagnosis on site, remotely or at our customers' site.
• Provide on-site repairs, maintenance, installations, off-site remote troubleshooting on a wide variety of commercial catering and food service equipment.
• Read and comprehend wiring diagrams, follow manuals on operation and installation
• Carry out periodic inspection, cleaning, and equipment servicing.
• Prioritize repair queue.
• Adhere to occupational health and safety during repairs.

Repairs Administration

• Document service calls, travel logs and any ad-hoc/emergency after hour repair work.
• Document all repairs done according to the standard procedures.
• Report to the Technical Manager on all repair work in progress and completed.

Minimum Requirements

• Qualified as a Refrigeration Technician
• Minimum of N3 in Electrical Engineering
• At least 3-5 years of workshop / repair experience
• Knowledge and experience within the food service and catering equipment industry
• Good Administration and basic Computer skills (Emails, Word, Excel)
• Valid South African driver's license.
• Commercial refrigeration and HVAC - advantageous

Competencies

• Excellent communication skills (verbal and written)
• Strong planning and organising skills
• Excellent problem solving / fault finding skills
• Highly organised
• Excellent attention to detail
• Professionalism
• Willingness to learn