Technical Support

Under direct supervision, provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Follows documented and standardized procedures to diagnose and troubleshoot incoming employee issues identified in Help Desk tickets or via employee phone calls. Maintains a troubleshooting tracking log ensuring timely resolution of problems. Provides timely resolution of less complex problems or escalation on behalf of customer to appropriate technical personnel.