Chatbot Developer (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

Our solution is at the forefront of emerging technologies, especially AI. We develop chatbots for Erste Bank’s banking application, George, as well as internal chatbots and agents.

You will be responsible for developing, maintaining and operating customers- or employees-oriented chatbots and agents and you should be ready to learn new technologies.

What to do

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Contribute to the full lifecycle of conversational AI solutions across a variety of enterprise use cases - from prototyping and development to testing, deployment, and continuous optimization

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Collaborate closely with business stakeholders, business analysts, and designers to define use cases, refine requirements, and continuously

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improve chatbot experiences

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Stay up-to-date with the latest technologies and best practices in Chatbots development

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Ensure high-quality, scalable, and reusable solutions by following internally standardized development processes and best practices

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Monitor chatbot performance using logging, tracing, and analytics tools, and proactively identify and resolve issues

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Support incident handling, debugging, and continuous improvement of existing conversational AI applications

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Ensure compliance with security, governance, and regulatory requirements throughout the development lifecycle