Data Administration Agent

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!

Your Task

• Prepare shipment records (or files) for customs clearance entry by ensuring that the information available in the shipment record reflects the available data to DHL (in DHL systems, including CIA images, and Customer Database Records).
• Assist with general administrative duties related to customs clearance such as the printing, collation, distribution and filing of customs clearance-related documentation.
• Assist in preparing, printing, collating, and distributing customs documents for clearance processing
• Support BTO shipment documentation and coordinate handover to brokers
• Validate and correct shipment data to ensure compliance with regulatory formats and requirements
• Verify shipment details against commercial documents and customer instructions
• Ensure accurate recording of multi-commodity shipments
• Create shipment records/files for missing or over-landed shipments using available documents
• Assign and distribute shipment records to appropriate teams for clearance processing
• Escalate incomplete or special-case shipments to Clearance Support Group for resolution
• Perform filing and archiving of cleared shipment documents
• Coordinate with internal departments (NCG, warehouse, accounting) and external agencies (Customs)
• Provide administrative and operational support as required by supervisors
• Demonstrate ability to influence processes and support decision-making despite no direct authority

What you bring?

• Proficient in MS Office (Word, Excel, PowerPoint)
• Strong English communication skills (spoken and written)
• Excellent analytical and problem-solving abilities
• Strong planning, organizing, and time management skills
• Ability to make sound decisions under pressure and uncertainty
• Highly results-oriented with focus on achieving targets
• Works effectively in a team environment and supports team objectives
• Demonstrates strong accountability, integrity, and professionalism
• Clear, concise, and adaptable communication skills
• Maintains composure and performance under pressure