EXECUTIVE DHS IT PROJECT MANAGER

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and Nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The DHS Administrator, with broad latitude for the exercise of independent judgment and action, serves as the senior advisor on information technology strategy, systems planning, and technology operations impacting DHS programs and services. As Executive DHS IT Project Manager, represents the DHS Administrator’s interests in discussions, planning, implementation, and oversight of technology initiatives involving ITS, DHS, HRA, and external vendors. The Executive DHS IT Project Manager serves as the primary liaison between DHS and ITS to ensure that DHS technology priorities, operational requirements, and strategic objectives are appropriately represented, prioritized, and advanced.

The Department of Homeless Services (DHS) is recruiting for one (1) Computer Systems Manager M-V to function as an Executive DHS IT Project Manager who will:

• Oversee and coordinate the DHS portfolio of information technology initiatives, systems modernization efforts, application enhancements, and operational technology solutions. Develop and maintain a functional architectural strategy for DHS systems to ensure proper integration, minimize unnecessary data duplication, and maximize the use of enterprise platforms, including CARES (Client Assistance and Rehousing Enterprise System)/Curam as the primary DHS application environment. Evaluate whether new business functions should be supported through enhancements to existing systems or through the development of new applications. Reviews and critiques ITS plans and proposed changes to DHS systems to ensure alignment with DHS operational priorities and long-term technology strategy. Advises DHS leadership on critical IT-related risks, issues, and opportunities impacting agency operations.
• Serve as the primary DHS representative and strategic liaison to ITS leadership, development teams, HRA/DSS offices, and external technology vendors on systems development, operational support, project prioritization, and enterprise technology planning. Collaborate with ITS and DHS program leadership to prioritize technology demands, assess resource capacity, develop solution concepts, and resolve operational risks and issues. Establish and maintain effective working relationships with ITS executive management and technical staff to facilitate coordination, escalation, and advancement of DHS priorities, while balancing agency operational needs with enterprise governance requirements.
• Lead the evaluation and formulation of program-related IT requests and technology initiatives by assessing operational value, feasibility, policy alignment, cost-benefit, and alternative approaches. Work closely with DHS program management and operational staff to identify business needs and develop comprehensive solution concepts, business cases, system requirements, and project roadmaps. Document and advance development requests through the ITS demand intake and governance process, including participation in steering committee presentations and executive project reviews. Serve as a senior advisor to active projects, ensuring alignment with business requirements, acceptable delivery timelines, and quality standards, and escalates concerns and risks to appropriate executive leadership as needed.
• Develop strategic technology roadmaps and operational planning documents outlining major DHS IT initiatives, modernization efforts, enterprise upgrades, and systems support priorities. Recommend improvements to ITS policies, procedures, and governance practices that affect DHS operations and advocates for operationally effective technology solutions and funding strategies. Support the development of a dedicated DHS systems support structure responsible for requirements gathering, issue escalation, deliverable review, operational monitoring, and project coordination. Advise DHS leadership on emerging trends, operational impacts, and opportunities related to information systems, enterprise applications, and digital service delivery.
• Provide operational oversight and administration for designated DHS technology platforms and low-code business applications, including Aircall, Kintone, and Form Assembly. Oversee and maintain systems for provider access requests, operational tracking applications, and related business process tools. Develop rapid, low-cost operational technology solutions to address agency business needs and improve service delivery efficiency. Provide support to DHS providers and operational staff with systems access, account provisioning, and technology-related operational challenges.
• Create custom ERP reports, operational dashboards, data extracts, and analytical reporting solutions to support DHS operational management, external reporting requirements, and interagency initiatives. Respond to requests for operational and programmatic information from DHS systems and coordinate the delivery of system data to external stakeholders and partner organizations, including support for mapping and operational analysis initiatives.
• Prepare communications, presentations, guidance materials, and operational updates on IT initiatives, system changes, and technology impacts for DHS leadership, providers, and non-technical stakeholders. Represent DHS leadership in meetings, governance forums, project reviews, and interagency discussions on technology strategy, systems operations, and enterprise modernization.

Hours/Shift: Hours/Schedule: Mon-Friday 9:00am – 5:00pm

COMPUTER SYSTEMS MANAGER - 10050

• A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
• A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
• A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
• A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.