Welcome Team Leader

**As our next Front Office Team Leader, you…**

• Are the 'face of' The Ibis London Canning Town – think of yourself as our guests' first smile and last goodbye! You'll extend a warm welcome to everyone who walks through our doors, putting their well-being at the heart of everything you do whilst adding your own personal flair to their stay. 
• Guide and support your team like a seasoned pro, supervising hotel operations and helping team members absolutely crush their tasks whilst spotting brilliant opportunities for improvement and training along the way. Consider yourself part coach, part cheerleader!
• Sharpen your sales skills and help your team deliver world-class results that'll make everyone proud.
• Champion the hotel's targets with enthusiasm and drive, turning goals into wins. You're the energy that keeps the team fired up and motivated!
• Bring your A-game to guest relations. If you're confident, adaptable, and brilliant at recognising all guests, especially those who need that extra special touch, join our team today! 
• Build strong working relationships across all departments, keeping the communication flowing smoothly between night and day shifts so nothing falls through the cracks. You're the glue that holds everything together!
• Work independently and efficiently, keeping things running smoothly even during those overnight hours, if needed.

• Previous experience as a receptionist or in a similar role (bonus points if it's been in the hospitality industry!).
• Strong numerical and analytical skills.
• Experience with Opera PMS or similar systems is a nice-to-have, but not a deal-breaker.
• Comfortable navigating financial software and hotel management systems like a pro.
• Excellent customer service and communication skills.
• The ability to work independently and stay efficient without needing constant check-ins.
• You're adaptable and thrive when juggling multiple priorities at once.
• Fluency in English, both written and verbal; clear communication is your jam.
• Solid computer skills and familiarity with standard office software.
• A knack for problem-solving and a proactive mindset when tackling challenges or handling tricky guest situations.

 

Why Join Us?

• Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
• Opportunity to grow in the company
• Career Growth: We invest in our people and offer opportunities for professional development.
• Supportive Team: Work with a group of dedicated and passionate professionals.
• Competitive Compensation: We offer a comprehensive salary and benefits package.
• Free Bonus Break – 2 free weekends to spend in Accor hotel in the UK – (up to availability)
• Discount for you and your friends & family in all Accor Hotel worldwide