Assistant Fairmont Gold Manager

Assistant Manager, Fairmont Gold 

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assign sufficient manning to cater for daily operational needs
• Planning of VIP arrivals and departures and ensuring operational efficiency
• Develop and maintain strong guest relationships to ensure guest loyalty
• Handle guest issues when needed
• Meet, greet, rooming and service of all VIP guests
• Plan and review rosters to ensure productivity goals are met
• Ensure LQA service standards are in practice as set by the hotel at all times
• Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards
• Ensure operations are in order, guests assistance required is rendered accordingly and colleague’s service standards are met
• Consistently offer professional, engaging and friendly service
• Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained on the Executive Club
• Monitor maintenance and development of the physical Executive Club product
• Facilitate preventive maintenance program with housekeeping and engineering
• Ensure highest possible revenues are generated for the Executive Club with a minimum of associated expenses.
• Work with the Revenue Manager, Reservations Manager, Sales Manager and Front Office Manager to ensure strategies are in place to maximize revenue opportunities
• Track and Forecast daily, weekly and monthly Executive Club occupancy levels and plan accordingly
• Planning, reviewing, training, monitoring, evaluation and counseling of employees

• Minimum GCE “A” Level, University Degree Preferred
• Minimum 4 years of luxury hotel experience, preferably in Front Office
• Good decision making skills
• Knowledge of Opera System and other related sub-systesm interfaceed to the PABX and/or the hotel’s computer system
• Proven ability to guide and coach team members
• Responsive to continuous challenges and open to making changes to achieve targeted results
• Posses drive, initiative and must be able to work independently