UX/UI Designer (Salesforce) (6636)

As UX/UI Designer (Salesforce), you’ll support a Salesforce-centered modernization and digital transformation program. This role will focus on creating intuitive, user-centered experiences that simplify complex business processes, accelerate user adoption, and improve mission outcomes across modern Salesforce applications.

The ideal candidate will combine user experience strategy, human-centered design, and modern Salesforce design principles to create scalable, accessible, and engaging digital experiences. This individual will work closely with Product Managers, Solution Architects, AI-enabled development teams, and business stakeholders to design solutions that maximize usability while supporting rapid delivery and continuous modernization efforts.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Design intuitive, user-centered experiences that streamline workflows, improve productivity, and reduce user friction across Salesforce solutions.
• Conduct user research, stakeholder interviews, journey mapping, persona development, and usability testing to inform design decisions.
• Create wireframes, user flows, prototypes, mockups, and high-fidelity designs that align with business objectives and user needs.
• Collaborate closely with Product Managers, Salesforce Architects, Developers, and Scrum Masters to translate requirements into effective user experiences.
• Design user experiences leveraging Salesforce Lightning Design System (SLDS), Experience Cloud, Service Cloud, and custom Salesforce applications.
• Optimize end-to-end business processes and user journeys by identifying opportunities for simplification, automation, and improved usability.
• Design AI-assisted user experiences that effectively integrate intelligent recommendations, workflow automation, Agentforce capabilities, and decision-support tools.
• Ensure compliance with accessibility standards, Section 508 requirements, Salesforce design best practices, and modern usability principles.
• Leverage user analytics, adoption metrics, and feedback to continuously improve designs and user experiences.
• Develop and maintain design systems, component libraries, style guides, and reusable design patterns that promote consistency and scalability.
• Partner with development teams throughout sprint cycles to ensure design intent is accurately implemented.
• Support rapid delivery environments by incorporating iterative design practices and continuous user feedback into product development cycles.
• Proactively identify and integrate AI-enabled solutions to improve design efficiency, user engagement, and overall product experience.

What you’ll need to succeed:

• Bachelor’s degree in Design, Human-Computer Interaction (HCI), User Experience Design, Information Systems, Psychology, or a related field.
• Active Secret clearance and
• Must be local to the DMV area with the ability to support onsite requirements in Washington, DC.
• 3–5 years of experience in UX design, UI design, product design, human-centered design, or related disciplines.
• 2+ years of experience designing Salesforce user experiences, including Lightning applications, Experience Cloud sites, Service Cloud interfaces, or enterprise Salesforce solutions.
• Demonstrated experience designing Salesforce-based user experiences and enterprise applications, including workflow-driven systems and business process automation solutions.
• Experience creating wireframes, prototypes, user journeys, and high-fidelity designs using tools such as Figma, Adobe XD, Sketch, or similar platforms.
• Strong understanding of UX research methodologies, usability testing, interaction design, accessibility standards, and responsive web design.
• Experience working within Agile product development teams, with the ability to simplify complex workflows and translate business requirements into intuitive, user-centered designs

SALARY RANGE: $115,000.00 - $125,000.00

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:

• The candidate's professional background and relevant work experience
• The specific responsibilities of the role and organizational needs
• Internal equity and alignment with current team compensation
• This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
• Performance-based bonuses
• Company-paid training and/or certifications
• Referral bonuses