ServiceNow Architect

 

• ServiceNow Architecture & Design

  • Define and maintain ServiceNow platform architecture
  • Set standards for design, development, quality, and testing
  • Design integrations and interoperability with external systems
  • Translate business needs into architecture models and roadmaps
  • Evaluate and select appropriate technologies
  • Optimise platform performance, security, and quality
     

• Business Analysis

  • Gather and assess business and user requirements
  • Translate requirements into technical solutions
  • Ensure alignment between business needs and architecture design
  • Present solutions to technical and non-technical stakeholders
     

• Platform Governance & Delivery

  • Supervise ServiceNow implementations and improvements
  • Support development teams and architects in solution design
  • Ensure consistency in service management capabilities
     

• Continuous Improvement & Documentation

  • Recommend improvements to architecture and processes
  • Support risk, security, and continuity planning
  • Maintain technical documentation, SOPs, and knowledge base articles
  • Analyse system metrics and drive improvements

• Strong hands-on experience with ServiceNow platform architecture and design

• Solid understanding of ServiceNow products and service management concepts

• Experience with ServiceNow administration and maintenance

• Integration & architecture:

  • REST APIs, Web Services
  • Single Sign-On (SSO), LDAP
  • Complex system integrations and interoperability

• Modelling & documentation:

  • Enterprise architecture tools (e.g. Sparx Enterprise Architect, ARIS)
  • Technical documentation and solution design

• Good understanding of IT security standards

Certifications

• ServiceNow Certified System Administrator (CSA) or equivalent (required)

Key Competencies

• Strong analytical and problem-solving mindset
• High attention to detail and ownership
• Ability to work independently in complex environments
• Strong communication and stakeholder management
• Structured, organised, and proactive approach