Call Center Agent

ICAP Employment Solutions, on behalf of a client, based in Thessaloniki, is currently looking a Call Center Agent.

Key responsibilities include

• Handling inbound customer calls and inquiries in a professional manner
• Logging and updating customer cases accurately in the CRM system
• Resolving billing and account issues, as well as addressing customer complaints
• Providing detailed product and service information, including troubleshooting support
• Supporting customers through chat, email, and social media channels
• High school diploma or equivalent
• 1+ year of experience in a call center or customer support environment
• Experience handling inbound customer support via phone, chat, and email
• Comfortable using CRM systems and basic computer tools (email, chat platforms, web applications)
• Experience working to KPIs or targets in a customer support or call center setting
• Working Hours: Monday - Friday , 09:00-17:00