REMOTE Customer Success Specialist position - French speaking

What we offer

•

Competitive salary and benefit package

•

Full time Home Office opportunity

•

Supportive working environment

•

Training support

•

Long-term career opportunity

Organisation/Department Our business partner is looking for a French speaking Customer Success Specialist to join their team. If you have experience in customer care, enjoy working in a dynamic and fast-paced environment, have strong communication and problem-solving skills, this could be the perfect opportunity for you!

Job description •

Understand the key business objectives customers are looking to achieve with our product and what success means to them

•

Drive forward the success plans guiding customers towards achieving their goals.

•

Actively monitor the performance of automated & digital customer journey tools through

•

Conduct proactive outreach campaigns

•

Deal with incoming customer inquiries related to administration, product and other matters

•

Initiate manual interaction with the customers to address existing outstanding issues,

•

Assist customers and local teams with billing queries and related activities.

•

Assist customers and local teams with administration and related CS activities

•

Actively cooperate with related stakeholders and teams across the globe.

•

Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer

•

Help customers with information about the products, services and solutions, using relevant call handling protocols outlined in the procedures

•

Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures

Requirements •

Excellent problem-solving and initiative skills

•

Excellent understanding of Customer Success and/or Account/Relationship

•

Previous experience in BPO and Customer Success or Account Management role Customer Service and/or account management

•

Customer centric mindset

•

Excellent communication skills (both written and oral)

•

Fluent French and strong middle level English knowledge

•

Excellent organizational skills

•

Good attention to detail

•

Structured “can-do” approach to open matters and tasks in a demanding environment

•

A High school diploma or equivalent, College level preferred

•

Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage

Information For further information please apply!