Head of Campaign Management – Qantas Loyalty

• Design, implement, and continuously evolve a world class Campaign Management governance framework 
• Act as a high-level marketing consultant and trusted advisor to the Qantas Loyalty leadership team
• Permanent, full-time role based at Mascot Head Office

Qantas has always been dedicated to going above and beyond for their customers – both in the air, and on the ground and at Qantas Loyalty; we’re a huge part of that commitment. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

As the Head of Campaign Management, you will serve as the strategic architect and custodian of the Qantas Loyalty Campaign Management team, driving best-in-class execution of our marketing calendar. Reporting directly to the Head of Centre of Excellence (CoE), you are charged with providing sophisticated, enterprise-level leadership to bridge the gap between high-level brand strategy and tangible, high-impact commercial outcomes, and acting as the glue between the Marketing Planning & Partnership and CoE teams.

In this pivotal leadership capacity, you hold end-to-end ownership of the campaign management governance framework, continuously evolving and optimising processes to drive operational and executional excellence and radical creative innovation across a vast, multi-layered ecosystem. Your influence extends across a complex network of internal business units and external agencies, where you are responsible for ensuring executional excellence that consistently exceeds the most rigorous business expectations. 

As a trusted advisor and subject matter expert, you provide high-level strategic guidance to the Loyalty Leadership Team and senior stakeholders, leveraging creative thought leadership to align marketing initiatives with overarching organisational objectives. You are a leader who inspires a high-performance team to challenge the status quo, ensuring that every campaign not only meets but actively redefines global industry benchmarks for loyalty marketing and customer engagement.

What You’ll Bring:

• 12+ years of experience in account management or related roles within a full-service advertising agency
• Bachelor’s degree in business, marketing, or a related field; MBA preferred 
• Proven track record of leading and growing large, complex client portfolios with a focus on delivering exceptional results
• Experience in leading and mentoring senior teams, with a focus on fostering a high-performance culture
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships at the C-suite level
• Strong financial acumen, with experience in managing multi-million-dollar accounts and driving profitability
• Demonstrated thought leadership in the marketing industry, with a passion for innovation and creativity

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story – apply today!

Applications Close: Thursday 25th June 2026