Head of Operations & Delivery

• Own end-to-end performance of Qantas Freight operations, spanning safety, service delivery and full P&L accountability across terminals and trucking.
• Lead large-scale transformation across operating model, digital and technology to unlock productivity, growth and competitive advantage.
• Shape enterprise strategy and commercial outcomes through senior stakeholder influence in a complex and highly regulated environment.

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping the Qantas Group to stay relevant and responsive in an evolving industry.

The Head of Operations & Delivery is a critical leadership role reporting to the Executive Manager Freight,  responsible for delivering safe, reliable and on-time freight operations across Qantas Freight’s terminal and trucking network. With full P&L accountability, this role leads a large and diverse workforce, driving strong customer outcomes and operational excellence within a complex, highly regulated environment.

You will shape and execute the strategic direction of the business, leading transformation across digital, technology and operating models to unlock growth and efficiency. With a strong focus on people leadership, you will build and uplift capability, fostering accountability and engagement at scale. You will also partner closely with senior stakeholders across the Group and externally to influence key investments, strengthen commercial partnerships, and position Freight for long-term success in a competitive global market.

What you’ll bring to the role:

• Significant executive leadership experience (15+ years) within large, complex, industrial organisations.
• Proven track record leading large-scale transformation across operations, digital or technology environments.
• Strong commercial acumen, with experience managing P&L, investment decisions and driving financial outcomes.
• Credible and influential leader, with the ability to engage and partner with C-suite stakeholders internally and externally.
• Experience leading large, diverse and unionised workforces in complex, high-pressure environments.
• Deep expertise in strategic planning, operational delivery and executing cross-functional initiatives at scale.
• Strong people leader with a passion for building high-performing, engaged and accountable teams.
• Resilient and adaptable, with the ability to lead through ambiguity, complexity and change.
• Commercially and customer focused, with a drive for performance, innovation and continuous improvement.
• Tertiary qualified, with postgraduate education highly regarded.

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

Qantas employees also get to enjoy an amazing benefits program including:

• Travel: Enjoy heavily discounted air travel within Australia and across the globe - both for you and your family and friends - as well as exclusive deals on accommodation and holidays.
• Flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options for eligible employees.
• Access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll also support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Applications close Sunday, 21st June 2026.