Business Operations Associate

Overview

The Business Operations Associate supports key operational functions for Catholic Health Home Care and Good Shepherd Hospice. This role ensures efficient, accurate execution of daily operations including interdepartmental coordination, customer service, data processing, documentation management, and revenue cycle support. The Associate is instrumental in real-time issue resolution, communication across clinical and administrative teams, and the overall improvement of workflows and service delivery.

Job Details

General Responsibilities

• Fosters a team environment of exceptional customer service and collaboration, accountability, participation, cooperation, teamwork, and professional growth
• Maintains productivity to achieve metrics, per department protocols, as assigned
• Support smooth daily operations across departments and partner affiliates
• Respond to real-time issues and service escalations; triage phone calls, messages, and grievances appropriately
• Perform accurate data entry, documentation processing, and quality reviews within EMRs and business systems
• Track, follow up, and escalate documentation deficiencies (e.g., missing physician orders or clinical notes)
• Coordinate with clinicians, physicians, vendors, and CH affiliates to support care delivery and compliance
• Support revenue cycle operations, including documentation reconciliation and invoice processing
• Maintain medical supply and durable medical equipment (DME) workflows, including inventory and vendor relations
• Assist with reporting and data analytics; contribute to process improvement initiatives
• Serve as a central point of contact for clinical teams, referral sources, and patient/family inquiries
• Ensure confidentiality and compliance in all patient and operational data handling
• Foster a culture of service, accountability, and teamwork

Qualifications

Education & Experience

• Bachelor’s degree required (or equivalent combination of experience and education)
• Prior experience in operations, healthcare, or customer service preferred
• Experience with EMRs, data analysis, or revenue-cycle workflows a plus

Skills & Abilities

• Strong organizational and time management skills
• Effective communicator with professional verbal and written skills
• Proactive problem-solving and decision-making abilities
• Ability to lift/carry up to 30 lbs. and perform moderate physical activity when needed

Salary Range

USD $25.00 - USD $28.00 /Hr.

At Catholic Health your well-being comes first, with comprehensive compensation and benefits; our offerings go beyond the basics. In addition to multiple medical plans, life insurance, generous paid time off and flexible spending accounts, we also offer substantial tuition reimbursement, an employer funded pension plan and several savings plan options for your future.

General Responsibilities

• Fosters a team environment of exceptional customer service and collaboration, accountability, participation, cooperation, teamwork, and professional growth
• Maintains productivity to achieve metrics, per department protocols, as assigned
• Support smooth daily operations across departments and partner affiliates
• Respond to real-time issues and service escalations; triage phone calls, messages, and grievances appropriately
• Perform accurate data entry, documentation processing, and quality reviews within EMRs and business systems
• Track, follow up, and escalate documentation deficiencies (e.g., missing physician orders or clinical notes)
• Coordinate with clinicians, physicians, vendors, and CH affiliates to support care delivery and compliance
• Support revenue cycle operations, including documentation reconciliation and invoice processing
• Maintain medical supply and durable medical equipment (DME) workflows, including inventory and vendor relations
• Assist with reporting and data analytics; contribute to process improvement initiatives
• Serve as a central point of contact for clinical teams, referral sources, and patient/family inquiries
• Ensure confidentiality and compliance in all patient and operational data handling
• Foster a culture of service, accountability, and teamwork

Qualifications

Education & Experience

• Bachelor's degree required (or equivalent combination of experience and education)
• Prior experience in operations, healthcare, or customer service preferred
• Experience with EMRs, data analysis, or revenue-cycle workflows a plus

Skills & Abilities

• Strong organizational and time management skills
• Effective communicator with professional verbal and written skills
• Proactive problem-solving and decision-making abilities
• Ability to lift/carry up to 30 lbs. and perform moderate physical activity when needed

At Catholic Health your well-being comes first, with comprehensive compensation and benefits; our offerings go beyond the basics. In addition to multiple medical plans, life insurance, generous paid time off and flexible spending accounts, we also offer substantial tuition reimbursement, an employer funded pension plan and several savings plan options for your future.