Customer Success Manager (Customer Service Team Leader)

Customer Success Manager (Customer Service Team Leader)

Beaufort County Area, SC

Full-Time | In-Person

Confidential Client

About the Opportunity

Our client is seeking a Customer Success Manager (Customer Service Team Leader) to lead a customer-facing team serving the public across two office locations in the Beaufort County area.

This is a highly visible leadership role responsible for ensuring exceptional customer experiences, supporting frontline team members, and maintaining operational excellence in a fast-paced environment. The ideal candidate combines strong people leadership with a customer-first mindset, operational discipline, and a passion for developing others.

This position will oversee customer service operations across both the Beaufort and Bluffton offices and should expect to maintain a consistent presence at each location based on business needs and a coordinated schedule.

About the Organization

Our client is a highly respected, mission-driven organization dedicated to delivering exceptional service to the community. Their culture is built around professionalism, accountability, innovation, and a commitment to putting people first.

They believe customer service is more than completing transactions - it's about building trust, creating positive experiences, and serving others with excellence.

What You'll Do

Team Leadership & Development

• Lead, coach, and develop a team of customer-facing professionals

• Foster a positive, accountable, and service-oriented culture

• Conduct performance coaching, feedback conversations, and employee development activities

• Assist with hiring, onboarding, training, and ongoing team development

• Identify training opportunities and support cross-functional growth within the team

Customer Experience & Service Excellence

• Ensure a consistently high-quality customer experience across all customer interactions

• Support team members in resolving escalated customer concerns and exceptions

• Monitor customer service standards and identify opportunities for continuous improvement

• Promote a culture centered on professionalism, empathy, and ownership

Operations & Process Management

• Monitor daily customer service operations and workflow effectiveness

• Ensure adherence to organizational policies, procedures, and compliance requirements

• Review operational trends, metrics, and service data to identify opportunities for improvement

• Maintain and update procedural documentation as needed

• Support operational continuity between multiple office locations

Cross-Location Leadership

• Provide leadership support across both Beaufort and Bluffton offices

• Maintain a regular presence in each location to support team members and operational needs

• Partner closely with organizational leadership to ensure alignment across offices

Required Qualifications

• Associate degree in Business, Management, or a related field, or equivalent leadership certification

• Minimum 7 years of experience in a professional customer service environment

• Minimum 4 years of leadership experience supervising direct reports in an office setting

• Proven experience coaching, developing, and managing employee performance

• Strong proficiency with Microsoft Office, including Excel and Outlook

• Excellent written and verbal communication skills

• Valid driver's license

• Ability to travel regularly between office locations

Preferred Qualifications

• Bachelor's degree in Business, Management, Public Administration, or a related field

• Experience leading customer service teams in government, financial services, banking, healthcare, or other high-volume service environments

• Experience managing customer escalations and complex service issues

• Process improvement and operational management experience

What Will Set You Apart

• A genuine passion for leading and developing people

• Strong conflict resolution and problem-solving abilities

• Ability to balance customer experience with operational efficiency

• Data-driven decision-making skills

• Exceptional organizational and follow-through capabilities

• A proactive leadership style that identifies and addresses issues before they become problems

• A growth mindset focused on continuous improvement

Compensation & Benefits

• Competitive compensation based on experience

• Comprehensive benefits package

• Retirement plan

• Paid time off

• Professional development opportunities

• Stable, mission-driven organization with long-term career growth potential

Why Join?

This is an opportunity to lead a high-performing customer service team while making a meaningful impact within the community. You'll join an organization that values service, accountability, collaboration, and continuous improvement, while providing the support and resources needed to grow as a leader.

Apply Today

If you're an experienced customer service leader who enjoys developing teams, improving processes, and delivering exceptional service, we'd love to hear from you.