Front Office Team Leader

At Ibis Wellington, we believe it’s our people who create memorable experiences for our guests. Our current Team Leader has just been promoted, so we’re looking for the next passionate leader to join our Front Office team!

If you love creating great guest experiences, enjoy leading a team and want to grow your career, this could be your opportunity.

Key Duties

• Must have a thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Assists in conducting training for all Front Office employees.
• Directs daily front office operations.
• Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.
• Attends to credit problems.
• Ensures efficient and courteous service.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information
• Supervises front cashiers and helps out with accounting problems.
• Controls hotel duty keys and floats whilst on duty.
• Performs any other duties as directed by the Front Office Management.
• Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office Department

This is a part-time role working across a rotating 7-day roster.

• 6-12 months experience in front office operations in hotels (at a supervisory level preferred)
• Motivated
• Team Player
• Proactive
• Takes Initiative
• Organisational Skills
• A current Managers certificate
• LCQ Certification or able to obtain
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays
• In charge of the hotel in absence of the management team
• You will have NZ residency or be holding a permanent NZ work visa. (Immigration visa support or sponsorship is not available with this role)

• Generous Night Shift Allowance
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS