IT Support (Level 1 & 2)

Our client, an international industrial group, is looking for an IT Support (Level 1 & 2) to strengthen their local IT team.

You will play a key role in ensuring the smooth running of IT systems and supporting end users in a dynamic production and office environment.

As part of the IT team, you will be involved in both user support (Level 1) and infrastructure/system administration (Level 2):

User Support (L1)

• Act as the first point of contact for IT-related issues (hardware, software, network)
• Diagnose and resolve incidents, ensuring fast and efficient support
• Install, configure and maintain workstations, laptops, and peripherals
• Manage user accounts, permissions and onboarding/offboarding processes
• Log and track incidents through the ticketing system

System & Infrastructure (L2)

• Maintain and monitor servers, networks, and IT systems to ensure performance and availability
• Troubleshoot and resolve hardware, software, and connectivity issues
• Participate in system updates, patches, and upgrades
• Support backup processes, security measures, and data protection strategies
• Contribute to IT projects and continuous improvement initiatives

Profile

• Degree in IT or equivalent experience
• Previous experience in a similar L1/L2 support or system administration role
• Good knowledge of:
• Windows environment (client & server)
• Microsoft 365 / Active Directory
• Networking (TCP/IP, LAN/WAN)
• Hands-on, solution-oriented mindset with strong troubleshooting skills
• Strong communication skills and a customer-oriented approach
• Fluent in English (French/Dutch is an asset)