Technical Writer

Accountabilities

• Own and manage end-to-end technical documentation for assigned software and hardware product portfolios.
• Plan, write, and publish clear, user-focused documentation for product releases and new feature introductions.
• Collaborate with cross-functional teams including Engineering, UX, Training, Support, and Marketing to gather requirements and ensure accuracy.
• Create HTML-first, customer-friendly content designed to improve usability and end-user experience.
• Maintain and improve documentation workflows using structured authoring tools and content management systems.
• Identify opportunities to enhance documentation quality, processes, and tools through continuous improvement initiatives.
• Participate in cross-functional discussions to build consensus and align documentation strategy with business needs.
• Leverage AI and automation tools to improve efficiency, consistency, and content quality.
• Ensure documentation remains up to date and aligned with evolving product releases and customer needs.

Requirements

• Bachelor’s degree with 5+ years of experience in technical writing, or 7+ years of equivalent professional experience.
• Strong experience producing technical documentation for software or hardware products.
• Proficiency in DITA XML authoring and structured content workflows.
• Experience with component content management systems such as Heretto CCMS or similar tools.
• Familiarity with tools like Jira and Confluence for collaboration and documentation tracking.
• Ability to create HTML-first, customer-facing documentation experiences.
• Strong communication and stakeholder management skills, with the ability to build consensus across teams.
• Experience using AI tools and modern documentation technologies to improve productivity.
• Exposure to Git-based version control and Adobe Creative Suite is an asset.
• Strong analytical mindset with a focus on process optimization and continuous improvement.

Benefits

• Competitive salary range of approximately CAD 75,000 – 85,000 based on experience.
• Fully remote work opportunity available across Canada.
• Opportunity to work on mission-critical public safety technology products.
• Collaborative, cross-functional environment with strong engineering and product partnerships.
• Access to modern documentation tools, AI-assisted workflows, and structured content systems.
• Career development opportunities in senior technical communication and content strategy roles.
• Inclusive and people-first culture focused on learning, autonomy, and innovation.
• Exposure to large-scale enterprise products with real-world societal impact.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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