Customer Service Team Leader with German

About the position

Location: Katowice

Hybrid model of working

Fixed-term contract for 1 year with possibility of extension

We're Hiring: Customer Service Team Leader with German

Are you ready to join a dynamic team and make an impact in Supply Chain operations and play a key role in supporting our European customers?

🌍 What You'll Do

✅ Oversee day-to-day operations and ensure smooth order processing ✅ Be the go-to expert for SAP queries within the team ✅ Deliver proactive, high-quality service to internal and external clients ✅ Enter customer orders manually in SAP and verify automated EDI orders ✅ Manage inventory allocation and coordinate delivery notes with logistics ✅ Collaborate with Sales, Logistics, and Demand Planning to resolve order issues ✅ Identify and escalate challenges promptly ✅ Drive improvement projects and optimize order flows ✅ Lead short-term product flow management to fulfill customer orders ✅ People Management: Delegate tasks, set deadlines, monitor performance, motivate, and coach team members

So, what does it take to be successful in this role?

👤 About You

🎓 2+ years of experience in similar roles

✔️ SAP experience (1+ year preferred)

💬 Excellent communication and interpersonal skills (English and German level (B2 or higher))

📊 Comfortable working with large datasets; proficient in Excel, SAP and Zendesk.

🚀 Proactive, solution-oriented, and driven by results.

What’s next

If this position sounds interesting, please hit the apply button now!