System Engineer

You probably remember the best interaction you’ve ever had with a company, and the worst one too. But what makes one customer journey feel effortless, personal and relevant, while another feels slow, generic and frustrating?

With our AI-powered Customer Engagement Platform , we connect conversations, customer data and payments through AI Agents. This allows companies all over the world to elevate their entire customer journey and grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage .

Now, we’re looking for a System Engineer to join the IT Workspace-team of CM.com !

What you will do

As a System Engineer , you will be the person colleagues count on when something goes wrong. And you are the engineer who makes sure things go right in the first place. You'll resolve internal IT incidents, take ownership of changes from preparation through to communication. This is not a pure support role. Yes, you’ll help colleagues when needed, but you’ll also improve the environment behind the scenes, automate repetitive work, contribute to projects and help shape how IT Workspace develops at CM.com .

Your work spans the full width of our stack: device and application management across Windows and Apple, Microsoft 365, Identity & Access Management, office networking, server maintenance and Nextcloud (near future). No two weeks look the same, and there's real room to grow technically in every direction.

We're a close-knit team of five people based in our Breda office, and we're the operational backbone of CM's entire digital environment. Every day, 650 colleagues across all CM offices worldwide rely on us. Whether they're jumping on a call, accessing their files, or simply logging in. When we do our job well, the whole organization feels it.

That’s why you ideally have

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A degree in Informatica, ICT, System & Network Engineering or a similar education

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Experience in building and managing systems, IT Infrastructure, IT support, and more

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Communication skills, a problem-solving mindset, a continuous improvement mentality and you work accurately and stay proactive

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Experience in any of the following technologies: Microsoft Intune, JAMF, Okta, Entra ID (Azure AD), Microsoft 365, Active Directory, Netskope (VPN), Firewall & Switch management, Wi-Fi management, DNS / DHCP, RADIUS, and Nextcloud.

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Fluency in Dutch and English

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Residency near our HQ in Breda. You’ll work from the office.

The reality at CM.com

We believe honesty creates better matches. So here it is

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You work on-site with your team; collaboration happens face to face.

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Priorities shift quickly, and we move forward before everything is finished or polished.

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AI will change how your role looks, fast. Some tasks you do today may disappear next year.

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You’re skilled in using AI tools like Claude Cowork to modernize workflows and stay ahead.

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For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.