Technical Writer

Meet the Team

As a global technology leader, Cisco has been transforming how people connect, communicate, and collaborate for decades. Our innovation in networking, security, and cloud-based solutions enables organizations to drive digital transformation and achieve their business goals.

The Collaboration Employee Experience organization creates workspace solutions that connect people, places, and experiences. Located just outside of Oslo, our innovation center is home to 300+ passionate engineers working across hardware, software, mechanics, audio, media processing and artificial intelligence - from concept to product. We strive to create best-in-class video conferencing experiences by bringing together diverse disciplines and ideas under one roof.

The Cisco Lysaker Documentation team are looking for a Technical Writer to join the team, which is responsible for most of the user-facing documentation for all products and solutions made at Lysaker. That means we develop user resources like our Help Center, Installation guides, Administrator guides and User guides. Our Documentation Team consists of four creative and ambitious people with very different backgrounds, but with the common goal of helping our customers experience our products and solutions in the best possible way.

Your Impact

There’s much more to technical documentation than working with text. Creative thinking is required in several settings adding to and shaping the routine tasks. Some of what the team is involved in:

• Develop and maintain detailed API ‘and administrator documentation, including overviews, descriptions, and request/response examples.
• Collaborate with developers, product managers, and other stakeholders
• Review and edit existing API and administrator documentation to improve clarity, consistency, and usability.
• Design of technical documentation with text, images and animations
• Driving innovation and experimenting with new-age content formats, information architecture, and workflow driven, minimalistic content
• Work both independently and in collaboration with others for various projects
• Publish documentation to the web
• Contribute to the development of new solutions
• Participate in user testing of new products and solutions

Minimum Qualifications

In order to succeed in this role, you will need to be inquisitive, willing to learn and able to work with people with a wide range of technical competence. In addition, you have:

• Relevant higher education
• Experience with technical documentation and can convey technical information
• Experience API knowledge and understanding
• Ability to learn about new products, technology and tools quickly
• Familiarity with Agile development methodologies

Preferred Qualifications

• Experience with InDesign, Illustrator, Photoshop and XML-based tools
• Experience with 3D animation is a plus
• An eye for detail, can collect facts and put them together
• Creativity and critical thinking skills to solve customer problems
• An advanced level of written and verbal communication skills in English. Knowing a Scandinavian language is preferred

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.