Learning & Development Manager | AYANA Midplaza, Jakarta

A. Training

• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Guidance Team for review
• Ensure effective training programs are in place for the following:
• New Employee Orientation
• 30s day orientation
• Re-certification
• Train the Trainer
• Customer Service Training
• Technical job specific training (through certification of departmental standards and procedures)  Supervisory Skills Training
• Fire, Life and Safety Training
• Selling Skills
• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
• Ensure the monthly training reports are produce timely to Guidance Team & Dept Head
• Ensure all hotel training records well maintained
• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
• Design, produce and implement training program which meet specific departmental needs in conjunction with Guidance Team and Department Heads, ensuring that training session plans are structured and that training is effective
• Attend departmental training session and give feedback for their performance
• Familiarize yourself with the Ayana HR and Training Standards, localizing where necessary
• Explores and monitor trends in the field of training and development and make a recommendation for hotel
• Work with Guidance Team and Department Head on the Personal Improvement Plan
• Assist Director of Human Resources in the preparation and management of the training Department’s budget
• Liaise with other Training Managers to share experiences and resources
• Regularly communicates with staff and maintains good relation

B. Talent Development

• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
• Delivers briefings of all internal training and development program for Guidance Team and Dept Heads
• Work with DOHR and Guidance Team on identifying high potentials and developing succession plan
• Work with DOHR on the implementation of Performance Review and Personal Development Plan
• Obtain a network of specialist training professionals who can assist with the conduct of training program for advanced or specialist training
• Liaises with Ayana Hospitality Management (AHM) on create, develop and implementation of training and development program, material and initiatives
• Liaise with educational institutions conducting hospitality and training courses
• Contributes towards hotel, Ayana Hospitality Management (AHM) and MidPlaza group activities as directed by Director of Human Resources / General Manager
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Bachelor’s degree in Law, Psychology, Management or Human Resources
• Indonesian: excellent command of spoken and written is necessary English: good command of spoken and written is necessary
• 3 years of relevant experience or similar manager role, or an equivalent combination of education and work-related experience
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Knowledge of Local Labour and Employment Regulations.
• Proficient in the use of Microsoft Office
• Problem solving, analytical, reasoning, motivating, organizational and training abilities. Good writing skills