Community Manager (NY)

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this, and no one should have to.

At Assort Health, we are building the fix: one continuous conversation for every patient, across every modality: call, text, and message. An agent that knows who you are, remembers how you like to be reached, notices when something in your care changes, and carries that from your first symptom to your full recovery.

Assort is the fastest-growing AI agents company in healthcare. Our omnichannel agents handle calls, texts, and chats from end to end, integrating with EHR and PMS systems and the real-world preferences of every provider so patients reach the care they need without the wait.

Since launching the first voice AI to answer a phone call for a patient in 2023, Assort has handled over 170M patient interactions across ~8,000 providers and cut average hold times from 11 minutes to 1, driving real ROI for the practices we serve. We have built the largest specialty healthcare voice dataset in the world, spanning 62K care protocols and 1.6M decision pathways.

We are growing fast. We went from 15 people in 2025 to 170 today and are doubling again this year. Revenue has grown 15x in the last 15 months.

Backed by Lightspeed and First Round, we have raised over $100M at a $700M valuation. We were named to the 2026 Enterprise Tech 30 (as the only healthcare AI company on the list) and the Forbes Cloud 100 alongside OpenAI, Anthropic, Stripe, and Ramp.

The problem is wide open, and we are the team to solve it. If you want to build the solution for how hundreds of millions of people access care, come do it with us.

ABOUT THE ROLE

We’re looking for a proactive, resourceful, and detail-oriented Community Manager to join our team at a pivotal moment in Assort’s growth.

You’ll be the heartbeat of our newest office in New York City! You’ll be ensuring the space runs smoothly, delivering an outstanding experience for employees, candidates, and guests, and playing a key role in shaping our culture as we grow.

This is a dynamic, hands-on role. One day you might be restocking supplies and coordinating with vendors, the next you could be hosting an in-office event or guiding a new hire through their first day. You’ll have significant ownership, move quickly, and see the impact of your work every single day. If you thrive in a fast-paced startup, enjoy creating structure, and take pride in making people feel at home, we’d love to meet you.

WHAT YOU’LL DO

• Run the space: Oversee daily office operations, manage supplies and vendors, handle mail and facilities issues, and keep the space stocked and welcoming.
• Foster culture & community: Plan and execute events, celebrations, and team-building activities that bring people together.
• Own space planning & workplace strategy: Manage seating and shared spaces today and partner with leadership on future growth and layout changes.
• Support onboarding & recruiting: Partner with the Talent team to coordinate interviews, monitor onsite schedules, and drive the new hire onboarding experience.
• Be the face of Assort’s community: Manage visitor and candidate experience, greet guests warmly, and lead office tours. Be in office five days per week from at least 8 am - 6 pm, with the ability to stay later as needed.

WHY YOU’LL LOVE IT HERE

• Scope & Autonomy: Full control over the office and how it’s run!
• Competitive Comp: Market salary, meaningful equity, and performance-based bonuses.
• Comprehensive Benefits: Medical, dental, vision, gym stipend, and flexible PTO.
• Culture of Builders: Collaborative, low-ego team focused on speed, ownership, and patient impact.

BENEFITS & PERKS FOR ASSORTIES

• 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.
• 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
• 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 👵 401(k) – Build your retirement savings.

HOW WE WORK & WHAT WE VALUE

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!

Please note: the Assort Health Talent Team will only email you from an assorthealth.com http://assorthealth.com email address.