Front Desk Agent

We are seeking a professional and friendly Front Desk Agent to join our dynamic team in Cairo, Egypt. As the first point of contact for our organization, you will play a vital role in creating a welcoming and positive environment for visitors, clients, and employees. Your enthusiasm, organizational skills, and customer-focused approach will be essential in ensuring smooth daily operations and exceptional service delivery in our fast-paced corporate setting.

• Greet and welcome visitors with warmth and professionalism, directing them to appropriate departments or personnel
• Answer, screen, and manage incoming phone calls, emails, and other communications with efficiency and courtesy
• Schedule appointments and maintain calendars for executives and meeting rooms with meticulous attention to detail
• Perform administrative tasks including data entry, filing, document preparation, and record management
• Coordinate with various departments to facilitate smooth office operations and information flow
• Manage incoming and outgoing mail, packages, and deliveries with care and organization
• Maintain a clean, organized, and welcoming reception area that reflects the organization's professional standards
• Monitor visitor access and ensure security protocols are consistently followed
• Assist with basic office maintenance, supply inventory management, and restocking as needed
• Support other administrative staff and team members as required to meet organizational goals
• Handle inquiries and resolve basic issues with empathy and problem-solving skills
• Adapt to changing priorities and work flexibly in a fast-paced environment
• Maintain confidentiality and discretion when handling sensitive information and communications

• Excellent verbal and written communication skills in both Arabic and English
• Strong multitasking abilities and time management skills
• Customer service orientation with a friendly, professional, and empathetic demeanor
• Excellent organizational skills with the ability to prioritize tasks effectively
• Ability to work in a fast-paced environment while maintaining attention to detail
• Professional appearance and strong phone etiquette
• Basic problem-solving abilities and resilience in handling challenging situations
• Adaptability and willingness to learn new skills and technologies
• Knowledge of office management systems and visitor management protocols
• Basic computer literacy and proficiency with Microsoft Office applications
• Ability to handle multiple communication channels simultaneously
• Conflict resolution skills and ability to remain calm under pressure
• Discretion and awareness of confidentiality protocols
• Previous experience as a front desk agent, receptionist, or in a customer-facing role (preferred)
• Experience in the hospitality, corporate, or customer service industry (preferred)
• Familiarity with appointment scheduling software and communication platforms (preferred)

Your team and working environment:
•    A passionate and inspired team that creates unique experiences for all they meet.
•    We recognize and celebrate our team and individual success 
Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to): 
•    Constant standing and walking throughout shift.
•    Occasional ascending or descending ladders, stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
•    Employee benefit card offering discounted rates at Accor worldwide
•    Learning programs through our Academies
•    Opportunity to develop your talent and grow within your property and across the world!
•    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.